Customer Success Manager

Location

Chicago, IL Headquarters

Job type

Full-time Job

Mission

The mission of the Customer Success Manager is to work collaboratively across departments to solve consumer law firms’ pain points through Bridge Legal’s innovative technology platform. They will seek to ensure adoption of solutions, builds and fosters relationships with clients while driving engagement, retention, and growth.

 

Description

The Customer Success Manager will need to handle fast paced environments and be a problem solver. They will communicate with team members and initiate new product offerings, manage the full onboarding and development life cycle through several large iterations. The ideal candidate is highly motivated, reliable, detail-oriented, and driven to produce high-quality work. We expect this role to have exciting growth opportunities.

 

Benefits:

Full-Time Salary, Health Insurance, Dental Insurance, 401k

 

Responsibilities:

  • Be the expert on the product – design and configure solutions in the system according to the customer’s needs.
  • Own the communication and collaboration between Bridge Legal and the customers
  • Develop strategy and lead the customer onboarding and implementation process
  • Partner with Product Manager to find solutions and scope out customer projects
  • Plan agendas and lead customer meetings on a daily basis
  • Take lead on making sure project timelines are met (project management across teams)
  • Educate yourself to become an industry and tort expert with inside and outside resources to be a trusted partner to our customers
  • Work with the product team to transfer feedback and solutions to engineering team
  • Design solutions to our customer’s challenges and and with cross functionally to help automate them
  • Manage clients by onboarding them on time, assisting in support or bug tickets, and adoption by identifying renewal opportunities
  • Identify growth opportunities and share customer success stories
  • Effectively communicate with engineering team through Asana

 

Skill and Qualifications:

  • 1 – 2 years of customer success or sales experience
  • Strong project management skill
  • Self starter, quick learner
  • Detail-oriented and user-focused; a natural problem-solver
  • Strong communication, presentation, organizational, and analytical skills
  • Understands the best practices for the software development process
  • Basic knowledge of scalable technical architecture
  • Passion for building relationships

 

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