Current open positions

• Business Development Representative

  We are looking for an outgoing Business Development Representative to join our team!

  Mission

  The mission of the Business Development Representative will be identifying new business opportunities and converting them into clientele, while also maintaining strong relationships with existing customers.

  Benefits:

  Full-Time Salary, Health Insurance, Dental Insurance, 401k

  Outcomes

  • Cold calls to potential clients in order to generate new business and meet sales targets.
  • Develop and maintain relationships with prospective and existing clients to drive sales growth.
  • Conduct market research to identify potential customers and target markets.
  • Prospect for new business opportunities by phone, email, social media, and other means.
  • Meet or exceed monthly, quarterly, and annual sales targets.
  • Manage the sales process from lead generation to handing it over to Account Executives for closing.
  • Collaborate with the marketing team to develop sales collateral, presentations, and proposals.
  • Attend industry events and conferences to network with potential customers.
  • Keep abreast of industry trends and developments to inform sales strategies and approaches.
  • Provide excellent customer service to build and maintain strong client relationships.
  • Maintain accurate sales records and reports using CRM software.

  Skill and Qualifications:

  • Bachelor’s degree in Business Administration, Marketing, or a related field
  • Experience in the technology industry, especially in a sales role 
  • Proven track record of meeting or exceeding sales targets.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Excellent organizational and time management skills.
  • Familiarity with CRM software, such as Salesforce or HubSpot.
  • Willingness to travel as needed.

  Apply

• Delivery Lead

  Looking for a determined Delivery Lead Manager to join our team!

  Mission

  The mission of the Delivery Lead is to work collaboratively across departments to solve consumer law firms’ pain points through Bridge Legal’s innovative technology platform. They will seek to ensure adoption of solutions, builds and fosters relationships with clients while driving engagement, retention, and growth.

  Description

  The Delivery Lead will need to handle fast-paced environments and be a problem solver. They will communicate with team members and initiate new product offerings, manage the full onboarding and development life cycle through several large iterations. The ideal candidate is highly motivated, reliable, detail-oriented, and driven to produce high-quality work. We expect this role to have exciting growth opportunities. Given the wide variety of delivery responsibilities it is important that you are comfortable wearing many hats and dont have any fear of stepping outside of your comfort zone. You should be an expert in business analysis, agile, and/or quality control, with the familiarity in the other disciplines. You must be dependable, possess strong communication skills and take a pragmatic approach to problem solving. Lastly you should love what you do and strive to share that passion with others.

  Benefits:

  Full-Time Salary, Health Insurance, Dental Insurance, 401k

  Responsibilities:

  • Be the expert on the product – design and configure solutions in the system according to the customer’s needs.
  • Own the communication and collaboration between Bridge Legal and the customers
  • Develop strategy and lead the customer onboarding and implementation process
  • Partner with Product Manager to find solutions and scope out customer projects
  • Make sure customers are satisfied with our products and services
  • Take lead on making sure project timelines are met (project management across teams)
  • Educate yourself to become an industry and tort expert with inside and outside resources to be a trusted partner to our customers
  • Work with the product team to transfer feedback and solutions to engineering team
  • Design solutions to our customer’s challenges and with cross functionally to help automate them
  • Manage clients by onboarding them on time, assisting in support or bug tickets, and adoption by identifying renewal opportunities
  • Identify growth opportunities and share customer success stories
  • Effectively communicate with engineering team through Asana
  • Agile execution and ceremony management
  • Continuous quality control throughout project lifecycle.
  • Documenting and analyzing business requirements.
  • Communicate directly with clients to understand their vision and identify their needs.

  Skill and Qualifications:

  • 3+ years of software customer success experience
  • Successfully onboard 50+ software customers
  • Strong project management skill
  • Self-starter, quick learner
  • Detail-oriented and user-focused; a natural problem-solver
  • Strong communication, presentation, organizational, and analytical skills
  • Understands the best practices for the software development process
  • Basic knowledge of scalable technical architecture
  • Passion for building relationships

  Apply

• Implementation Manager

  Looking for a determined Implementation Manager to join our team!

  Mission

  The mission of the Implementation Manager is to work collaboratively across departments to solve consumer law firms’ pain points through Bridge Legal’s innovative technology platform. They will seek to ensure adoption of solutions, builds and fosters relationships with clients while driving engagement, retention, and growth.

  Description

  The Implementation Manager will need to handle fast-paced environments and be a problem solver. They will communicate with team members and initiate new product offerings, manage the full onboarding and development life cycle through several large iterations. The ideal candidate is highly motivated, reliable, detail-oriented, and driven to produce high-quality work. We expect this role to have exciting growth opportunities.

  Benefits:

  Full-Time Salary, Health Insurance, Dental Insurance, 401k

  Responsibilities:

  • Be the expert on the product – design and configure solutions in the system according to the customer’s needs.
  • Own the communication and collaboration between Bridge Legal and the customers
  • Develop strategy and lead the customer onboarding and implementation process
  • Partner with Product Manager to find solutions and scope out customer projects
  • Make sure customers are satisfied with our products and services
  • Take lead on making sure project timelines are met (project management across teams)
  • Educate yourself to become an industry and tort expert with inside and outside resources to be a trusted partner to our customers
  • Work with the product team to transfer feedback and solutions to engineering team
  • Design solutions to our customer’s challenges and with cross functionally to help automate them
  • Manage clients by onboarding them on time, assisting in support or bug tickets, and adoption by identifying renewal opportunities
  • Identify growth opportunities and share customer success stories
  • Effectively communicate with engineering team through Asana

  Skill and Qualifications:

  • 3+ years of software customer success experience
  • Successfully onboard 50+ software customers
  • Strong project management skill
  • Self-starter, quick learner
  • Detail-oriented and user-focused; a natural problem-solver
  • Strong communication, presentation, organizational, and analytical skills
  • Understands the best practices for the software development process
  • Basic knowledge of scalable technical architecture
  • Passion for building relationships

  Apply

• Intake Specialist

  Looking for a charismatic Intake Specialist to join our team!

  Mission

  We believe that individuals should have an equal opportunity to access the justice system to exercise their rights as large corporations have. We believe that if people are unaware of their rights or are unable to protect their rights, then their rights do not exist. We believe that technology and AI will enable attorneys to serve a far greater number of clients than ever before, and bridge the justice gap. The mission of the Intake Specialist is to help those individuals get connected with our law firm customers by engaging with them and walking them through the process of retaining the firms’ services.

  Benefits

  Full-Time Salary, Bonus Potential, Health Insurance, Dental Insurance, 401k, PTO

  Outcomes

  • Knowledge: Develop mastery of subject matter relevant to firm’s intake criteria
  • Performance: Exceed targets for New Intakes Started and New Intakes Completed per Day within 30 days
  • Service: Deliver an outstanding level of service that reflects favorably on our law firm customers and leaves a positive lasting impression on their potential clients
  • Professionalism: Ensure that your interactions with the lawyers and staff working for our law firm customers continue to leave them proud to have us representing their firm and delighted to be working with us
  • Accountability: Ensure that all Pending Intakes are followed up with in a timely fashion
  • Culture: Contribute to our culture of hard work, collaboration and driving positive outcomes through your efforts and your interactions with our team

  Skills & Competencies

  • A clear and articulate speaking voice
  • Previous experience in a professional office environment highly desired
  • An outgoing and charismatic personality – You can provide the empathy, humor, and / or professionalism warranted by a given situation
  • Great listening skills – You have an ability to discern the relevant details from the extraneous details in your conversations with potential clients
  • Ability to control a conversation – You ensure necessary topics are covered efficiently without leaving the other person feeling rushed. When questions come up, you provide clear and concise answers before pivoting to the next question of your own that needs to be covered.
  • Patience and empathy – You’re comfortable talking to people from all sorts of different backgrounds at a time when they’re struggling with a difficult situation.
  • Strong closer – When somebody indicates that they’d like to move forward, you help them swiftly complete the steps necessary to turn that decision into positive action. You ensure that all their questions are answered clearly and accurately so that they feel well-informed and confident in their decision before returning focus to completing the next step.
  • Clear writing ability – You leave detailed notes that are easy for your teammates, the lawyers, and their staff to read and understand.
  • Driven to succeed – You’re eager to do whatever is needed for both you and our team to exceed targets.
  • You thrive in a learning environment – You’re eager to have others listen to your calls, to embrace constructive feedback, and to incorporate coaching points into your future conversations. You’re able to frame your own feedback for others in a positive and non-judgmental way.
  • Flexible / Adaptable – Priorities can sometimes change suddenly and you’re ok with that. You can roll with the punches and shift focus as needed to achieve our goals together.

  Apply

• Operations Admin

  Looking for a skilled Operations Admin to join our team!

  Mission

  The Operations Admin is responsible for supporting the company’s IT infrastructure, including Convoso and Boberdoo. This includes tasks such as installing and configuring software, troubleshooting hardware and software issues, and managing user accounts. 

  Benefits:

  Full-Time Salary, Health Insurance, Dental Insurance, 401k

  Skill and Qualifications:

  • Bachelor’s degree in Computer Science or a related field
  • 1-2 years of experience in system administration
  • Experience with Convoso and Boberdoo is a plus
  • Excellent problem-solving and troubleshooting skills
  • Ability to learn and pick up new software and technology
  • Excellent organizational skills to ensure no tasks or requests fall through the cracks
  • Strong attention to detail and a consistent habit of putting checks in place to ensure your work was done correctly
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team

  Apply